Last Updated: 10/02/2026 Return & Exchange Policy

REFUND & RETURN POLICY

At BLINDSIDE, we want our customers to be satisfied with their purchase. This policy explains our voluntary return policy and the procedures applicable to refunds and returns.

Nothing in this policy is intended to exclude, restrict or reduce any mandatory consumer rights available under applicable UAE law or other applicable law.

1. Voluntary Returns – Change of Mind

For eligible products, BLINDSIDE accepts voluntary returns requested within 14 days of delivery.

This 14-day return period is a BLINDSIDE commercial return policy and does not limit any mandatory rights that may apply to a customer under applicable law.

To be eligible for a voluntary return, the item must:

  • Be unworn and unused;
  • Be unwashed and unaltered;
  • Be in its original condition;
  • Have all original tags and labels attached;
  • Be free from stains, damage, perfume, odours or other signs of use; and
  • Be returned with its original packaging where reasonably possible.

BLINDSIDE reserves the right to refuse a voluntary return if the item does not meet these conditions.

2. Return Request

Customers must contact BLINDSIDE before sending an item back and provide their order number and the reason for the return.

Do not send a return without receiving return instructions from BLINDSIDE.

3. Return Shipping Costs

For voluntary returns due to a change of mind, incorrect size or personal preference, the customer is responsible for the return shipping costs.

For international orders, the customer is also responsible for any applicable costs associated with returning the product to the UAE, unless the return is due to an error attributable to BLINDSIDE or another remedy is required under applicable law.

We strongly recommend using a tracked shipping service.

BLINDSIDE is not responsible for returns that are lost in transit when the customer has arranged the return shipment.

4. Defective, Damaged or Incorrect Items

If you receive an item that is defective, damaged, incomplete or materially different from the product ordered or described, please contact BLINDSIDE as soon as possible and provide your order number and clear photographs of the issue.

Where the issue is confirmed to be attributable to BLINDSIDE, we will provide an appropriate remedy in accordance with applicable law, which may include repair, replacement, refund or another appropriate solution.

5. Refunds

Once an approved return is received and inspected, BLINDSIDE will confirm whether the refund is approved.

Approved refunds will normally be issued to the original payment method used for the purchase.

The time required for the refund to appear in the customer’s account may depend on the customer’s bank, card issuer or payment provider.

6. Shipping Fees

For voluntary returns due to change of mind, the original shipping fee is generally non-refundable.

Where a refund, replacement or other remedy is required because of a defective, damaged, incorrect or non-conforming product, BLINDSIDE will handle the applicable costs and remedy in accordance with applicable law.

7. Customs Duties & Import Taxes

For international orders, customs duties, import taxes, VAT, customs clearance fees and other charges imposed by the destination country are generally the responsibility of the customer.

Where permitted by applicable law, these charges are not refundable by BLINDSIDE because they are imposed by the destination country’s authorities or service providers rather than by BLINDSIDE.

8. Exchanges

For international orders, BLINDSIDE does not guarantee direct exchanges because availability may change.

Where possible, customers may return an eligible item under this policy and place a new order for the desired size or product.

Mandatory consumer rights remain unaffected.

9. Non-Eligible Voluntary Returns

Unless required otherwise by applicable law, voluntary change-of-mind returns may be refused for items that:

  • Have been worn or washed;
  • Have been altered or damaged;
  • Are missing original tags or labels;
  • Show signs of use, stains, perfume or odours; or
  • Do not otherwise meet the return conditions stated above.

 

 
Refund as BLINSIDE. Voucher

  • Refunds issued as BLINDSIDE. vouchers are non-transferable and can only be used by the original purchaser.

  • Vouchers are valid for 6 months from the date of issuance.

  • Vouchers can only be redeemed on Blindside.ae using the same email address as the original order.

 

  • Contact

    For return or refund requests, please contact BLINDSIDE through the contact details provided on our website and include your order number.

    BLINDSIDE reserves the right to update this policy from time to time. Any update will apply to orders placed after the updated policy is published.

    This policy is governed by applicable UAE laws and does not limit any mandatory consumer protections applicable to the customer.